Return and Refund Policy

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Effective Date: January 14, 2026

At Noor & Thread, we stand behind the quality and craftsmanship of our garments. Due to the limited nature of our collections, all sales are subject to the conditions outlined below.

Return Eligibility

Returns are accepted within 14 days of confirmed delivery.

To qualify, returned items must:

• Be unworn, unwashed, and unaltered
• Have all original tags attached
• Be returned in original packaging

Items that show signs of wear, use, alteration, or damage are not eligible for return or refund.

Refunds

Approved returns will be refunded to the original form of payment within 7 business days of receipt and inspection.

Please note:

• Original shipping charges are non-refundable
• Refunds apply to merchandise only

Final Sale Items

Items marked Final Sale are not eligible for return, exchange, or refund. This includes discounted items, promotional purchases, and limited-quantity releases.

Exchanges

We do not offer exchanges. If a different size or style is desired, a new order must be placed.

Return Shipping

Customers are responsible for all return shipping costs. Noor & Thread does not provide prepaid return labels.

We strongly recommend using a trackable shipping service. Noor & Thread is not responsible for lost, delayed, or misdirected return shipments.

Damaged, Defective, or Incorrect Items

Claims for damaged, defective, or incorrect items must be reported within 72 hours of delivery.

To submit a claim, customers must contact help@noorandthread.com with:

• Order number
• A description of the issue
• Clear photographic evidence

Claims submitted outside this timeframe may not be eligible for review or resolution.

Unauthorized or Late Returns

Returns sent without prior authorization, or outside the stated return window, will not be accepted and may be returned to the sender at the customer’s expense.

Chargebacks & Payment Disputes

Customers are encouraged to contact Noor & Thread directly to resolve any questions or concerns before initiating a chargeback or payment dispute. We are committed to addressing issues fairly and promptly when given the opportunity.

Chargebacks initiated without first contacting us, or for reasons that fall outside the terms of this policy, may be considered avoidable. Excessive or unwarranted chargebacks may impact eligibility for future purchases.

Policy Acknowledgment

By placing an order on NoorandThread.com, you acknowledge that you have read, understood, and agreed to this Refund & Return Policy, including all timelines, eligibility requirements, and final sale conditions.

Policy Updates

Noor & Thread reserves the right to modify this policy at anytime. Any changes will be posted on this page with an updated effective date.

REQUEST A RETURN AUTHORIZATION